Article 1 – Introduction

Nightcap Ridge ("we", "us", "our") is committed to protecting the privacy of our guests and website visitors in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information. By making a booking or visiting our website, you agree to the terms of this Privacy Policy.

Our property is located at 416 Nightcap Range Road, Whian Whian NSW 2480.

Article 2 – Information We Collect

We collect personal information that is necessary to provide our accommodation services. This may include:

•       Full name, age, and gender

•       Residential address and contact details (phone number and email address)

•       Payment information including credit card details

•       Government-issued identification details

•       Booking details including dates of stay, number of guests, and special requests

•       Health information where relevant to your stay (e.g. accessibility requirements or dietary restrictions)

•       CCTV footage captured in outdoor common areas of the property

•       Communications between you and Nightcap Ridge including emails and enquiries

Article 3 – How We Collect Information

We collect personal information in the following ways:

•       Directly from you when you make a booking, complete the guest registration form at check-in, or contact us

•       Through our website and online booking platforms

•       Through third-party booking agents and travel partners

•       Through CCTV systems in outdoor areas of the property

•       Through cookies and analytics tools on our website

Article 4 – How We Use Your Information

We use your personal information for the following purposes:

•       To process and manage your reservation

•       To verify your identity at check-in

•       To process payments and manage any outstanding charges

•       To communicate with you regarding your booking, including pre-arrival information and post-stay follow-up

•       To comply with legal and regulatory obligations

•       To respond to enquiries or complaints

•       To improve our services and guest experience

•       To send you marketing communications where you have provided consent (you may opt out at any time)

Article 5 – Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

•       To our booking partners and online travel agencies as required to manage your reservation

•       To payment processors and financial institutions for the purpose of processing transactions

•       To government authorities or law enforcement agencies where required by law

•       To our service providers including maintenance, cleaning, and IT services who are bound by confidentiality obligations

•       In the event of an emergency involving risk to your health or safety

We do not sell your personal information to third parties.

Article 6 – Overseas Disclosure

In some cases, your personal information may be disclosed to overseas recipients, for example where we use overseas-based booking platforms or cloud service providers. We will take reasonable steps to ensure that any overseas recipients handle your information in accordance with the Australian Privacy Principles.

Article 7 – Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Personal information is stored securely and access is limited to authorised personnel only.

Payment card information is handled in accordance with PCI-DSS standards. We do not retain full card details beyond what is necessary for the purpose of your stay.

While we take all reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure. If you become aware of any security breach, please contact us immediately.

Article 8 – Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Guest records are typically retained for a period of seven (7) years in accordance with Australian tax and business record-keeping obligations. CCTV footage is generally retained for a period of 30 days unless required for an ongoing investigation.

Article 9 – Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings, however this may affect the functionality of our website.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our website. These tools may collect information such as your IP address, browser type, and pages visited.

Article 10 – Access and Correction

You have the right to request access to the personal information we hold about you, and to request that any inaccurate information be corrected. To make such a request, please contact us using the details provided in Article 13.

We will respond to access and correction requests within a reasonable timeframe. In some circumstances we may be unable to provide access, for example where doing so would unreasonably impact the privacy of another individual or where we are required by law to withhold the information.

Article 11 – Marketing Communications

With your consent, we may send you marketing communications including special offers, news, and updates about Nightcap Ridge. You may opt out of receiving marketing communications at any time by contacting us or by clicking the unsubscribe link in any marketing email.

Article 12 – Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may lodge a complaint with us by contacting us using the details in Article 13. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Article 13 – Contact Us

For any privacy-related enquiries, requests, or complaints, please contact us:

Nightcap Ridge 416 Nightcap Range Road Whian Whian NSW 2480 Australia

Website: www.nightcapridge.com.au

Article 14 – Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.