Privacy Policy
1 Who we are
Nightcap Ridge Holdings Pty Ltd, ABN 74 639 760 811, operates Nightcap Ridge's accommodation and events and is responsible for the guest information it holds.
Our address is 416 Nightcap Range Road, Whian Whian NSW 2480.
Website: https://www.nightcapridge.com.au
This policy describes personal information handled through our website, enquiries, accommodation, events, experiences and approved promotions. Booking providers and competition promoters may have their own privacy policies; those do not replace our responsibilities for information we receive.
2 Information we collect
Depending on your dealings with us, the information may include:
Names, contact details and correspondence.
Accommodation or event dates, guest numbers, ticket/room options, booking references, changes, refunds and transaction records.
Dietary, allergy or accessibility information needed for a requested service.
Newsletter preferences and records of marketing consent or withdrawal.
Competition entry and prize-fulfilment information where the relevant promotion notice explains our role.
Device/browser information, website interactions and cookie information collected by the services actually enabled on our site.
Identifiable guest photographs used with permission. Nightcap does not operate CCTV or collect CCTV footage.
We collect information needed for the relevant service or business purpose. Please do not send sensitive information that is unnecessary.
You can make a general enquiry without giving your name, or using a pseudonym where practical. We may need accurate identification and contact details to process a booking, payment, event ticket or prize. If essential information is not supplied, we may be unable to provide the requested service.
3 How we collect information
We collect information when you contact us, submit a website form, subscribe, make or manage a booking, attend an event or participate in an approved promotion.
We may receive relevant information from booking/ticketing platforms, travel agents, a person arranging a group booking, payment providers or an identified promotional partner. Information received from others is handled for the disclosed purpose and subject to applicable consent and law.
4 How we use information
We use personal information to respond to enquiries; arrange and deliver bookings, events and experiences; manage payments, changes and refunds; provide necessary guest information; accommodate agreed dietary/accessibility needs; administer an approved promotion or fulfil a prize; handle complaints and safety matters; and meet applicable legal obligations.
We use marketing information for the communications the individual has agreed to receive, or where electronic marketing is otherwise lawfully permitted. A booking, competition entry, prize win or general enquiry does not by itself enrol someone in a partner marketing list.
Website-use information may help us operate and improve our site, subject to the actual services and controls described below. We obtain any further consent required for a different use.
5 Email marketing and your choices
You can choose to receive Nightcap news about accommodation, experiences, events and offers. Partner-collected Nightcap marketing consent must specifically identify Nightcap Ridge.
Withdrawing marketing consent does not prevent essential non-marketing communications about an existing booking, transaction or prize.
6 Who may receive information
Squarespace, Google, Little Hotelier, Square and Eventbrite handle information within the website, email, booking, payment and event-ticketing services used by Nightcap. No other services receiving guest/subscriber information were identified by Dave.
8 Bookings and payments
Accommodation booking payments are handled through Little Hotelier. Onsite card payments are made through a Square terminal and remain within Square's payment system.
Event tickets have separately been offered through Eventbrite. These providers handle payment/transaction information under their own applicable terms and privacy arrangements.
9 Website cookies and analytics
You can manage cookies through your browser settings; blocking some cookies may affect site features. Booking and ticketing services operate their own services and controls. No tracking settings are changed by this draft.
10 Photography
We do not post identifiable guest photographs unless verbal permission has been given.
11 Access correction and deletion requests
An unsubscribe request concerns marketing; it does not automatically erase transaction or other records that must be retained.
12 Complaints
If your complaint falls within its jurisdiction, you can seek information or complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
13 Changes and contact
We update this policy when our practices or legal requirements change. The current version and update date will be available on our website.